The Hicks Group LLC
Live Event Policies & Procedures
Registration & Attendance
All attendees must register at least seven (7) calendar days prior to the event. Participants seeking continuing education (CE) credits must attend the full educational program, complete required evaluations, and fulfill all applicable attendance verification requirements to receive their CE certificate.
Cancellation & Refund Policy
Attendees may cancel their registration and receive a full refund up to seven (7) calendar days before the scheduled event date.
Cancellations received fewer than seven (7) calendar days before the event are not eligible for a refund.
To request a cancellation or refund, please contact Eric Hicks at eric@thekidcounselor.com.
If The Hicks Group LLC cancels an event, all registered attendees will receive a full refund of their registration fees.
Event Changes
The Hicks Group LLC reserves the right to make reasonable adjustments to event schedules, locations, or programming when necessary. Attendees will be notified of significant changes as promptly as possible.
Attendee Complaints & Resolution
We are committed to addressing attendee concerns professionally and promptly.
During an event, attendees may bring complaints or concerns directly to Mya Vargas, who will work to address the situation and provide reasonable accommodations or resolutions when possible.
Complaints submitted after an event should be directed to office@thekidcounselor.com. An initial response will be provided within 24 business hours of receipt, with further communication as needed to work toward a resolution.
Accessibility & Accommodations
The Hicks Group LLC is committed to providing accessible educational experiences. Attendees requiring disability-related accommodations are encouraged to contact office@thekidcounselor.com in advance of the event so appropriate arrangements can be made.
Accommodation requests will be reviewed and addressed in accordance with applicable accessibility requirements.
Attendance Verification and Recordkeeping
The Hicks Group LLC maintains an attendance verification process for all live continuing education events to ensure that CE credit is awarded based on verified participation.
At each event, a designated staff member maintains a printed roster of registered attendees. As participants arrive, their arrival times are recorded. Departure times are also documented as participants leave the event.
Following the event, attendance records are transferred into a spreadsheet containing each participant's name, arrival time, and departure time.
These records are used to verify attendance and determine eligibility for continuing education credit based on the instructional hours attended. Attendance documentation is securely maintained as part of the event records for a minimum of five years.
Continuing Education Credits
Continuing education credits are awarded only to participants who meet the attendance, participation, and evaluation requirements established for the event.
Attendees must participate in the full educational program to receive the advertised six (6) CE credit hours. CE certificates will be issued following verification of attendance and completion of required evaluations.
Professional Conduct
All attendees are expected to maintain respectful and professional conduct throughout the event. The Hicks Group LLC reserves the right to address behavior that disrupts the educational environment or compromises the safety and well-being of participants.